We are committed to providing the best customer satisfaction possible.
We will gladly refund or replace any defective item and most non-defective
items. However, we reserve the right to charge a restocking fee of
up to 20% of the order. Within 30 days of receipt of
your order, you may return products that:
- Are in their original packaging
- Have original manufacturer information
- Are not used, installed, or disassembled
- Are not damaged due to incorrect installation
- Do not having missing parts, hardware or instructions
The following orders are not returnable:
- Custom or special orders
- Automotive repair manuals
- Electrical Parts and Components (Such as: ECU's, Push Button Units,
relays, air mass meters, etc)
Once we have received your return, conducted an inspection of the return,
and verified that your return meets the above guidelines, a full refund
will be issued. All applicable sales taxes will be refunded. The cost of
shipping will be credited only in those instances that the return is a result
of our error. C.O.D. shipments will not be accepted.
Items incorrectly shipped to startersandalternators123 will not be returned. Items not
purchased from startersandalternators123 will not be accepted.
Core
Returns
If you would like to return an item associated with a core return value,
please submit your request through our Returns form. Please note:
- All fluids must be drained from the core
- The core must be securely wrapped in plastic and sealed
- Cores must be returned in the packaging used in the shipment of the
order sent to you
- Your core will be inspected to determine if the core is rebuild-able
- Core return shipping charges are the responsibility of the customer.
These are not refundable.
Refunds
We will issue a full refund for any returned products when your return meets
the above requirements. The cost of shipping will be credited only in those
instances where the return is a result of our error.
Damaged
Products
If your product has been damaged in shipment, please complete our form at
Returns within 24 hours of receipt of your product to begin the returns
process. We'll then contact you via email with further instructions on filing
your claim.
Labor
We will not refund any labor costs incurred by you or the installer of
the products purchased at this website.
Guarantee
startersandalternators123 guarantees the workmanship of the products sold. If you have
received a defective product, please review the manufacturer information
included with your new product. If you wish to return it, please visit
our returns form for more information.
Questions, problems, suggestions?
If you have any problems with your order, please don't hesitate to contact
us.
You can contact us toll free at 1-800-830-2885, by fax at 216-676-5516
or by email at btoc@carpartswarehouse.net
To issue a Return Authorization request, click here.
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